pkoke's Privacy Policy

1. Introduction

pkoke ("we", "our", or "platform") is an online gaming service operated for users in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This privacy policy explains what information we collect when you use our services through the pkoke website, app, or any other channel, how that information is used, who it may be shared with, and what rights you have over your information.

This policy is an integral part of pkoke's terms and conditions. It is important that you read this policy in full before using our platform. If you disagree with any part of this policy, please contact us or refrain from using our services.

2. What Information We Collect

pkoke collects various types of information. This information falls into two main categories: (a) information you provide directly, and (b) information collected automatically through your use of the platform.

2.1 Information You Provide Directly

• Identity information: Full name, date of birth, national ID number or passport number.
• Contact information: Mobile number, email address, current and permanent address.
• Financial information: bKash, Nagad, Rocket, or Upay account numbers, bank account details (for deposits and withdrawals).
• Verification documents: Documents uploaded to confirm your identity.
• Communication records: Your conversations with the support team and details of any complaints.

2.2 Automatically Collected Information

• Device information: IP address, device type, operating system, browser version.
• Usage information: Which pages you visited, how much time you spent, which games you played.
• Transaction information: Deposits, withdrawals, bet amounts, and win/loss records.
• Log files: Login times, IP changes, and session details.
• Cookies and tracking data: Technical information used to improve the functionality of the site.

3. How Collected Information Is Used

pkoke uses collected information for the following purposes:

3.1 Operating and Delivering Services

• Account creation, verification, and management.
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer.
• Running gaming services and improving the user experience.
• Providing customer support via live chat and email.
• Managing bonuses, promotions, and VIP programme benefits.

3.2 Ensuring Security and Compliance

• Preventing fraud, money laundering, and other illegal activities.
• Complying with applicable laws and regulations.
• Ensuring account security and preventing unauthorised access.
• Implementing responsible gaming policies.
• Ensuring age verification (for users aged 21 and above only).

3.3 Communication and Notifications

• Important updates, transaction confirmations, and account-related notifications.
• Information about promotional offers and bonuses (based on your consent).
• Notifications of service changes or policy updates.

4. Data Retention and Duration

pkoke retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as a legal obligation exists. The following policies apply:

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, and security reasons.
• Financial transactions: We are obliged to retain financial records for an extended period in accordance with applicable law.
• Security logs: Security-related logs are kept for an appropriate period to prevent fraud.

Once the retention period has ended, the information is securely deleted or anonymised so that identification is no longer possible.

5. Sharing Information with Third Parties

pkoke does not sell your personal information. However, certain information may need to be shared in the following circumstances:

5.1 Service Providers

Only the minimum necessary information is shared with trusted third-party service providers for payment processing, identity verification, technical infrastructure, and fraud prevention. These organisations work under pkoke's direction and may not use your information for their own purposes.

5.2 Legal Obligations

We may be required to disclose information to authorities under a court order, government directive, or applicable law in Bangladesh. Any such disclosure will be limited strictly to what is legally required.

5.3 Business Transfers

In the event of a transfer of part or all of pkoke's business operations, user information may form part of that process. However, the new party will be bound by the same terms of this privacy policy.

5.4 With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

6. Cookies and Similar Technologies

The pkoke website uses cookies and similar tracking technologies. These are small data files stored in your browser.

6.1 Use of Cookies

• Essential cookies: Required to ensure the core functionality of the site — maintaining login sessions, security verification, etc. These cannot be disabled.
• Functional cookies: Remembering your preferences, saving language settings, and improving the user experience.
• Analytical cookies: Understanding usage patterns on the site and improving services.
• Security cookies: For fraud detection and ensuring cybersecurity.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, doing so may limit some features of the site. The method for changing cookie settings differs by browser; you can find details in your browser's help section.

7. Your Rights

As a pkoke user, you have the following rights over your personal information:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of your information if it is inaccurate or incomplete.
• Right to erasure: The right to request deletion of your information in certain circumstances, though this may not be possible in full where legal obligations exist.
• Right to restrict processing: The right to request that processing of your information be temporarily suspended in certain circumstances.
• Right to withdraw consent: The right to withdraw at any time from any processing of your information that is based on your consent.
• Right to lodge a complaint: The right to contact us directly to raise a complaint if you are dissatisfied with how we handle your information.

To exercise these rights, email [email protected]. We will verify your identity and take action as quickly as possible.

8. Data Protection and Security

pkoke applies industry-standard technical and administrative measures to ensure the security of your personal information:

• SSL encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology.
• Server security: Our servers are protected by industry-standard firewalls and access control systems.
• Access controls: Only authorised staff can access the information they need, and they are bound by a confidentiality commitment.
• Regular audits: Our security systems are regularly reviewed and tested.
• Transaction security: All financial transactions — via bKash, Nagad, Rocket, Upay, and bank transfer — are processed through secure channels.

While we take every precaution, transmitting information over the internet is never entirely risk-free. Keeping your account password confidential and avoiding logging in from unfamiliar devices is also important for your own security.

9. Children's and Minors' Privacy

pkoke's services are for users aged 21 and above only. We do not intentionally collect any personal information from minors. If we become aware that a minor has registered on our platform, their account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please contact us at [email protected].

10. Changes to the Privacy Policy

pkoke reserves the right to change or update this privacy policy from time to time. Any significant changes to the policy will be communicated to you in the following ways:

• Sending a notification to your registered mobile number or email.
• Displaying a clear notice on the website's main page.
• Noting the "Last Updated" date on the updated policy page.

Continued use of the platform after a revised policy is published will indicate that you have accepted the new terms. We therefore recommend visiting this page regularly.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English.

We will take your contact seriously and do our best to respond as quickly as possible. We are committed to resolving any concerns you have about your privacy.

Thank you sincerely for your trust and confidence in pkoke. We are committed to maintaining a safe, transparent, and responsible gaming environment at all times.