A commitment to responsible play — stay safe with pkoke
pkoke believes entertainment should always be controlled and enjoyable. Our tools and guidelines are here to keep you safe.
What is responsible gaming and why does it matter
Online gaming is a form of entertainment — but like any entertainment, it should be enjoyed in moderation. At pkoke, we want all our players to play with enjoyment and stay aware of their own limits.
Responsible gaming means playing while keeping full control over your time, money, and emotions. It is not just a rule — it is a way of thinking that keeps you happy and healthy in the long run. pkoke places the highest importance on this and provides various tools and support toward that goal.
Remember, gaming should never be your main source of income. It is entirely for entertainment. If you ever feel that gaming is affecting your daily life, family, or work, contact our support team right away.
Remember: You must be at least 21 years old to open an account and participate in any game at pkoke. Keeping minors away from gaming is a responsibility we all share.
pkoke's safety tools
We are committed to giving you full control over your gaming experience. The tools below are available at any time from your account settings.
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Raising a limit requires a 24-hour wait, but lowering a limit applies instantly.
Time-Out
If you feel you need a break, use the Time-Out feature. Temporarily close your account for anywhere from 24 hours to 90 days. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If gaming gets out of control, self-exclusion lets you close your account for 6 months or permanently. This is pkoke's strongest protection measure, and once activated, no marketing messages will be sent to you either.
Reality Reminders
Pop-up messages are sent at regular intervals to remind you how long you have been playing. This helps you stay aware of time and make the right decisions.
Minor Protection
A minimum age of 21 is mandatory to open an account at pkoke. The age verification process is strictly enforced. If you know of a minor who is gaming, let us know immediately.
24/7 Support
Our expert support team is with you 24 hours a day, 7 days a week in both Bengali and English. Reach us via live chat or email — do not hesitate to get help.
Warning signs of problematic gaming
If you notice the following signs in yourself or someone close to you, be alert and seek support. Taking action in time is the wise choice.
Chasing lost money
The urge to place more bets to recover money you have already lost is a danger signal. This "chasing losses" mindset makes the situation worse.
Betting with essential funds
If the thought of playing with money meant for rent, bills, or your family's food crosses your mind — that is a clear sign gaming is going out of control.
Hiding from family and friends
If you have a habit of hiding your gaming from loved ones or lying about it, this points to a psychological problem.
Neglecting work or studies
If your career, studies, or family responsibilities are suffering because of gaming, take action immediately.
Anxiety and restlessness
Becoming irritable, losing sleep, or being unable to concentrate when you cannot game are signs of addiction.
Gaming on borrowed money
Feeling the need to borrow money from friends or relatives, or taking out a loan for gaming, is a serious warning sign.
Check yourself
Ask yourself these questions to evaluate your gaming habits. If most of your answers are "yes", it is time to seek support.
If more than one of these answers is "yes", contact our support team without delay. We are always here for you via live chat or email ([email protected]) — no judgment, just support.
How to use the safety tools
To set deposit limits and Time-Out
Log in to your account
Access your personal account at pkoke and click the profile icon at the top right.
Open Settings
Go to the "Account Settings" or "Responsible Gaming" section. You will find all the safety tools here.
Set your limit
Choose your preferred daily, weekly, or monthly deposit limit, or select the duration for your Time-Out.
Confirm
Click the button to confirm the change. Lowering a limit takes effect immediately.
To activate self-exclusion
Notify the support team
Submit a self-exclusion request via live chat or email at [email protected]. The support team is available 24/7.
Choose a duration
6 months, 1 year, 5 years, or permanently — let us know the duration that suits your needs.
Identity verification
Your account identity will be verified for security. This is a quick process.
Exclusion takes effect
Your account will be closed for the set period. No marketing messages will be sent to you during this time either.
Age verification and minor protection
To participate in any game at pkoke, you must be at least 21 years old. This is a non-negotiable policy. The age verification process is completed at the time of account registration, and additional documents may be requested if needed.
If there are children or teenagers in your household, make sure your pkoke account details and devices are secured. Use a password or biometric lock on your phone or computer.
If you suspect a minor is using pkoke, notify us immediately at [email protected]. We take strict action on this matter.
Age verification guidelines
- Enter your date of birth accurately when creating your account
- Submit a national ID card or passport if required
- Withdrawals may be restricted until age verification is complete
- Providing false information will result in your account being closed immediately
- Keep a password lock on your device, especially if children are present
Need help? pkoke is always here for you
For any concerns about gaming, our 24/7 support team is ready to help in Bengali. Contact us via live chat or check the FAQ.