pkoke Terms and Conditions

1 General Introduction and Acceptance

pkoke is an online gaming and entertainment platform that provides Bangladeshi users with live casino, sports betting, slot games, and many other gaming experiences. These terms and conditions ("Terms") govern the use of the pkoke platform and all of its services.

By registering at pkoke, opening an account, or using any of our services, you confirm that you have fully read, understood, and accepted these terms. If you do not agree with any part of these terms, you are advised not to use pkoke's services.

pkoke reserves the right to amend or update these terms at any time without prior notice. Continued use of the platform after updated terms are published means you have accepted the new terms.

2 Account Registration and Eligibility

The following conditions apply to opening an account and using pkoke's services:

• You must be at least 21 years old. Anyone under 21 is not permitted to use pkoke.
• Each person may create only one account. Holding multiple accounts is strictly prohibited.
• You must provide accurate and complete information at the time of registration. Providing false information may result in your account being suspended or closed.
• It is your responsibility to keep your account login details fully confidential. Allowing anyone else to use your account is prohibited.
• pkoke reserves the right to verify suspicious accounts and may request identity documents when necessary.

3 Deposits, Withdrawals, and Payment Policy

pkoke offers deposit and withdrawal facilities through payment methods commonly used in Bangladesh. The key payment-related terms for pkoke are described below:

• Minimum deposit: ৳500 per method.
• Minimum withdrawal: ৳500.
• Withdrawal time: Usually completed within 30 minutes to 3 hours.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

Withdrawals are generally processed through the same payment method used for the deposit. pkoke reserves the right to subject withdrawal requests to additional verification for security checks or fraud prevention purposes. Transferring funds from one account to another person's account is strictly prohibited.

4 Bonuses and Promotional Offers

pkoke provides its users with various types of bonuses and promotional offers. The following terms apply to claiming and using these offers:

Welcome Bonus:

• New members will receive a 200% bonus up to ৳5,000 on their first deposit.
• Example: Deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000.
• Example: Deposit ৳6,000 and the maximum bonus of ৳5,000 applies, giving a total balance of ৳11,000.
• Wagering requirement: You must wager 25 times the bonus amount (on the bonus only, not the combined deposit and bonus).
• Example: For a ৳2,000 bonus, you must place ৳2,000 × 25 = ৳50,000 in bets before withdrawing bonus winnings.

pkoke may offer reload deposit bonuses, cashback offers, and special promotions from time to time. Each offer will have its own terms and conditions. Bonus abuse — such as coordinated betting, arbitrage, or any other form of system manipulation — is strictly prohibited. In such cases, pkoke reserves the right to cancel the bonus and suspend the account.

5 VIP Program and Cashback Benefits

pkoke operates a five-tier VIP loyalty program. By playing regularly, users can advance to higher tiers and enjoy weekly cashback benefits:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.7% cashback per week.
• Platinum: Up to 1.0% cashback per week.
• Diamond: Up to 1.2% cashback per week.

VIP tier assignment is at the discretion of pkoke and is reviewed based on regular active participation. pkoke reserves the right to change or revise the VIP program rules at any time.

6 Gaming Conduct and Fair Play Policy

pkoke is committed to ensuring a safe and fair gaming environment. The following behaviors are strictly prohibited:

• Using fraudulent software, bots, or automated systems to play games.
• Opening multiple accounts to claim bonuses more than once.
• Deliberately attempting to manipulate game outcomes.
• Colluding or conspiring with other players.
• Attempting unauthorized access to the pkoke system or interface.
• Using fake or stolen payment details.

In the event of any breach of the above rules, pkoke reserves the right to immediately suspend or permanently close the account, confiscate the balance, and take legal action if necessary.

7 Account Suspension and Closure Policy

pkoke reserves the right to temporarily suspend or permanently close a user's account in any of the following circumstances:

• Violation of any provision of these terms.
• Failure to provide identity verification or security-related documents when required.
• Unusual or suspicious transactions detected on the account.
• At the user's own request (self-exclusion).
• When pkoke is required to do so by applicable laws or regulations.

Upon account closure, any verified valid balance will be returned to the user. However, in cases of closure due to rule violations, the balance may be confiscated.

8 Security and Data Protection

pkoke uses SSL encryption technology to ensure the protection of users' personal and financial information. Key aspects of our security framework:

• All transactions are end-to-end encrypted.
• Personal information is not shared with third parties, except where essential for operating the service.
• The collection, use, and storage of user data is governed by pkoke's privacy policy.
• pkoke reserves the right to implement security measures to control unauthorized access to accounts.

For our detailed data protection policy, please read our Privacy Policy page.

9 Limitation of Liability

pkoke makes every effort to operate a safe and reliable platform. However, pkoke accepts limited liability in the following areas:

• Technical issues caused by internet connection disruptions or third parties.
• Login credential leaks or account compromise caused by the user themselves.
• Natural disasters, war, or other unforeseeable circumstances (force majeure).
• Game outcomes — pkoke ensures fair play, but no guarantee is given over gaming results.

pkoke's total liability will in no circumstances exceed the user's active account balance.

10 Intellectual Property and Content Usage Policy

All content on the pkoke website and platform — including logos, designs, text, graphics, software, and games — is protected by the intellectual property rights of pkoke or its licensed providers. Reproducing, distributing, or using this content for commercial purposes without prior permission is strictly prohibited.

Users are granted a limited, non-transferable licence to use pkoke services for personal and non-commercial purposes. pkoke may revoke this permission at any time.

11 Responsible Gaming

pkoke strongly believes in responsible gaming. We believe gaming is an entertainment activity — not a way to escape financial pressure or emotional distress. pkoke's responsible gaming features:

• Users can set their own deposit limits.
• A temporary break or self-exclusion option is available.
• If signs of gaming addiction appear, the pkoke support team is ready to help.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Dispute Resolution and Customer Support

pkoke is committed to resolving any user complaints or disputes quickly and fairly. The dispute resolution process:

• First, contact the pkoke support team — via live chat or email at [email protected].
• After receiving a complaint, the pkoke team will review it in a timely manner.
• pkoke's decision will be considered final and binding, while the user's right to pursue applicable legal remedies remains intact.

pkoke's customer support team provides assistance in Bengali and English 24/7. Contact us via live chat or email: [email protected]

13 Applicable Law

These terms and the use of pkoke's services are governed by applicable laws and regulations. pkoke always strives to protect user information and ensure fair service as a safe and reliable platform.

The user acknowledges that they are eligible to use online gaming services in accordance with the laws of their own country. pkoke reserves the right to restrict its services in any specific country or region where it faces legal obligations regarding service provision.

14 Notice of Changes to Terms

pkoke reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, pkoke will endeavour to notify users in advance where possible — via a notice published on the website, email, or account notification.

Continued use of the pkoke platform after updated terms are published will be taken as acceptance of the new terms. You are therefore advised to visit this page regularly.

For any questions or comments regarding these terms, please contact us at: [email protected]